Questions about this website's content, a correction to a dose figure, or a broken link — this is the right place. Questions about an order you have already placed need to go to the seller, not to us.
Editorial and correction enquiries
Email: editorial@exi-tide.com
Response time: within two business days
Include the page URL and the specific line you believe is wrong. If you are correcting a dose or a policy term, a photograph of the label or a screenshot of the checkout helps enormously.
Order, delivery and refund enquiries
This site does not process payments, hold order records or ship products. If you need to track a parcel, change an address or request a refund, contact the seller's customer support using the email address and order number on your purchase confirmation. For this seller network that support address is contact@vital-roots.site, with a return address in Aurora, Colorado. Do it in writing, inside your window, and keep the reply.
Before you contact anyone about a refund
- Find your order number and the exact purchase date.
- Check which guarantee window applies to your payment method — they differ.
- Write to the support address on your confirmation email.
- Ask for a returns authorisation and an address in writing before shipping anything.
- Use a tracked service and keep the tracking number.
- Keep every reply until the money is back on your card.
Media and partnership
Email: press@exi-tide.com
Postal
exi-tide.com Editorial Desk
Correspondence by email is answered considerably faster than post,
and is the route we recommend for anything time-sensitive such as a refund deadline.
ExiTide Official Website
per bottle on the 6-bottle bundle · free US shipping on 3 and 6
Check Current Price Sold through the official checkout only