Refund Policy and the Guarantee Window

The ExiTide guarantee, and the catch inside it

Badge artwork circulating for ExiTide states a 180-day money-back guarantee. Checkout for this seller network runs on ClickBank, and ClickBank's own published policy sets a default 60-day return window, permits sellers to choose a window between 30 and 90 days, and applies a 180-day window specifically to purchases made through PayPal.

All of those statements can be true at once. What it means for you is simple and important: the payment method you choose may determine how long your guarantee lasts. This website does not process payments or issue refunds — the guarantee is the seller's, and a refund request must go to the seller's customer support.

How to request a refund

1. Find the order confirmation email, the order number and the purchase date.
2. Work out which window applies to you and how many days remain.
3. Email the seller's support address inside that window — for this network, contact@vital-roots.site, or the address on your confirmation.
4. State your order number and that you are requesting a refund under the money-back guarantee.
5. Ask for a returns address and authorisation in writing before shipping anything back.
6. Use a tracked service and keep the tracking number.
7. Keep all correspondence until the refund appears on your statement.

Points to confirm at checkout

• Whether the window runs from purchase or from delivery
• Which window applies to your chosen payment method
• Whether opened or empty bottles are accepted
• Whether shipping costs are refunded
• Whether a restocking fee applies
• Which address returns must be sent to

Why the timing matters

A fair trial of a metabolic supplement taken alongside a calorie deficit is 8 to 12 weeks, because weekly weight readings need that long to form a trend. Twelve weeks is 84 days. If your guarantee is 60 days, the honest trial period and the refund window do not overlap — so diarise your decision at day 50, not day 84.

Refunds relating to this website

exi-tide.com sells nothing directly, so there is nothing to refund here. If you were charged by a site claiming to be us, contact your card issuer immediately and let us know at editorial@exi-tide.com.